Refund policy

Every SpikeStar tee is printed for you when you order. There's no warehouse and no stock to return to, so we don't accept returns or refunds for change of mind, including ordering the wrong size. Please check the size chart on the product page before you order, and if you're unsure, contact us first. We're happy to help you pick.

Damaged, misprinted or wrong item

If your order arrives damaged or misprinted, or it isn't what you ordered, we'll send you a replacement at no cost. You don't need to send anything back. Contact us within 30 days of delivery with your order number and a photo of the problem.

Lost parcels

If tracking shows your parcel was lost in transit, contact us and we'll send a replacement. If a parcel is returned because the shipping address was entered incorrectly at checkout, we can reship it, but the new shipping cost is on you.

Cancellations

Production usually starts within a day of ordering. If you need to cancel, contact us as soon as possible. If your tee hasn't gone into production yet, we'll cancel and refund it in full.